LEVERAGE TECHNOLOGY TO IMPROVE CUSTOMER EXPERIENCE: RELATIONSHIP CASE STUDY

Smiling group of diverse businesspeople going over paperwork together and working on a laptop at a table in an office

The Partner The Indians are a Minor League Baseball team in Indianapolis, Indiana. The team plays in the International League and is the Triple-A affiliate of the Pittsburgh Pirates. Founded in 1902, the Indians are the second-oldest minor league franchise in American professional baseball. The team’s mascot is Rowdie the Bear, and its home is […]

10 CRUCIAL TECH TOOLS FOR STARTING A SMALL BUSINESS

Technology is the great equalizer. Businesses of every size are investing in advanced technology to maximize efficiency and growth. However, small businesses have access to many of the same tech tools as larger businesses, leveling the playing field. When starting a small business, leveraging technology is vital to success. Technological solutions can increase productivity and […]

IT MANAGED SERVICES CAN BENEFIT YOUR LAW FIRM

Like most areas of business, the legal industry is increasingly investing in advanced technology. This means that the legal IT web is becoming increasingly tangled: most legal practices are utilizing Case Management Software, document management, email encryption, time tracking, billing contacts, case calendars and other technologies. Increased document sharing and video conferencing and increased mobile […]

OVERCOMING IT ANXIETIES: RELATIONSHIP CASE STUDY

THE PARTNER Started in 1959, Aqua Systems is an Avon, Indiana-based water treatment company. They assemble, sell, lease and service water softeners, filters and purification equipment for residential users. Aqua also bottles, sells, delivers and offers a drive-through service of purified bottled water for home and office markets. The company operates 12 locations in Indiana, […]

HOW IT CONSULTING CAN HELP SMALL BUSINESSES

Small business owners often focus primarily on expanding their business, as they should. However, many small business owners lack the time or resources to stay updated on tech developments and maintain optimal IT practices. This can lead to various IT issues that disrupt business operations, hinder productivity, and slow down growth. IT consultation services can […]

THE TECH INDUSTRY IS GROWING IN INDY

The tech industry is known for its polarizing, divergent nature — and not without good reason. It’s true that the industry contributes enormously to the nation’s economic wealth: according to the Brookings Institute, tech industries generated more than half of the country’s new “advanced industries” jobs from 2013-2015. However, that economic growth is largely concentrated […]

OUTLOOK OR GMAIL: WHICH IS BETTER FOR BUSINESS?

Gmail and Outlook.com have become the two largest email services on the Internet, together totaling over a billion users. Both services have enhanced the tools of business communication and simplified scheduling and collaboration. While the overall approach of these two services is very similar, each service has some distinct features. This blog post offers a […]

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