Case Study — Water Treatment & Distribution
At A Glance
Founded decades ago, this regional water treatment company assembles, sells, leases, and services water softeners, filters, and purification equipment for residential customers, and bottles and delivers purified water for home and office markets across a multi-state footprint of a dozen-plus locations.
The Challenge
The company’s existing IT services relationship had deteriorated: a change of account manager left them without a consistent point of contact, needs went unmet, and IT support became more burden than partnership. Months spent interviewing alternative providers left leadership unconvinced anyone could deliver the trusted, responsive relationship they were looking for.
The Solution We Delivered
AIS’s approach mirrored the way the company itself sold to its own customers: listen first, understand the real problem, then solve it, not just sell a service. That approach built enough trust to overcome the client’s biggest hesitation, onboarding with a new provider after years with the one they had. AIS took full ownership of the transition, gave the client undivided attention throughout, and delivered a process the client described as quick and painless.
Results & Impact
A true IT partnership that delivered:
A smooth, low-stress onboarding after years of hesitation around switching providers
A dedicated virtual CIO relationship providing regular, proactive guidance on technology direction and budget
Restored confidence in outsourced IT after a previous provider relationship broke down
A relationship built on open communication and follow-through in both directions
Client Testimonial
“How are we going to make this switch? Right now, internal change seems like a black hole. How do I hand the keys over to someone and feel certain that everything will turn out well?” AIS’s answer was direct: “Don’t worry, we’ve got it. Here’s what we’re going to do.” The team gave undivided attention and took on all the stress of onboarding.
Company Leadership, Regional Water Treatment Company
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