How a Growing Water Distribution Company Modernized Operations & Reduced Downtime With AIS Managed Services

Case Study — Water Utilities

At A Glance

Water filtration and distribution companies play a vital role in delivering safe, clean water to homes and businesses. This leading water distribution company, based in Indianapolis, expanded its footprint over time, but its internal IT systems, manual processes, and fragmented support model couldn’t keep up. Downtime increased, customer service lagged, and cloud adoption remained limited at a time when competitors were accelerating. The organization needed a partner who could modernize its infrastructure, improve reliability, and help them scale with confidence, without disrupting the company’s decades-long reputation for trust and innovation.

The Challenge

The company was experiencing fast growth, but its technology environment remained stuck behind: aging on-premise systems with inconsistent uptime, manual scheduling and service dispatch processes, limited cloud integration, slow ticket resolution times, and fragmented support spread across internal staff and external vendors. These challenges impacted everything, from customer service to inventory accuracy to technician productivity.

The Solution We Delivered

AIS delivered a comprehensive managed services solution designed to strengthen operational resilience, boost efficiency, and build a technology foundation for long-term growth: a managed services backbone providing proactive monitoring, patching, and helpdesk support; cloud services enablement migrating customer management, service, and inventory systems to a secure platform; staff augmentation embedding AIS engineers and business analysts directly into the operations team; and intelligent automation for scheduling, routing, and dispatching technicians, reducing missed or delayed appointments by 35%.

Results & Impact

Client Testimonial

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