Case Study — Public Sector
At A Glance
This organization operates one of the state’s busiest public venue and event campuses. It engaged AIS as its managed IT services provider for proactive monitoring, management and helpdesk support, and later expanded the relationship into a major document management modernization.
The Solution We Delivered
AIS deployed its monitoring and management platform across the organization’s systems, with SLA-governed incident management and support via email, chat, phone and self-service portal. AIS then designed and executed a two-phase migration of on-premises shared drives and OneDrive repositories into SharePoint, covering discovery and design, folder and security restructuring, migration tooling, validation, permissioning and recorded staff training.
Results & Impact
Managed services live with 24/7/365 monitoring and SLA-backed response
More than 1.3 million items migrated across two phases, 4.1 TB in total
New folder structure and security applied, with failed files rerun and validated
Aging on-premises file shares retired
Staff trained on finding files and navigating the new platform
Partnership Moving Forward
The migration deepened an established managed services relationship and the organization’s investment in the Microsoft 365 platform.
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