Case Study — Life Sciences
At A Glance
The global information services organization of a major research-based pharmaceutical company needed an embedded infrastructure engineer at one of its strategic R&D campuses, focused on delivering infrastructure services and capabilities for the business on site. AIS has filled this role continuously across multiple contract extensions, becoming a fixture of the site’s IT operations.
The Solution We Delivered
AIS provides an onsite business integrator supporting the full range of site services: workforce collaboration, workforce productivity, network and hosting, and service management and supplier optimization. The consultant partners directly with the site service leader to support local business needs, responds to changes and escalations against committed timelines, monitors server tiers hands-on, and maintains onsite incident reporting and team documentation.
Results & Impact
A multi-year engagement renewed through consecutive extensions
Consistent onsite coverage for a strategic R&D campus
Reliable incident capture, resolution recording and documentation
Local business partners supported without straining global teams
Continuity of institutional knowledge across the engagement
Partnership Moving Forward
Renewed repeatedly since the original work order, this engagement reflects the durable trust between the client’s global information services organization and AIS, and the depth of the AIS bench behind every embedded placement.
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