Case Study — Nonprofit
At A Glance
This organization is a leading animal welfare nonprofit providing sheltering, adoption and veterinary services. It engaged AIS as its managed IT services provider to monitor and manage its network, resolve incidents and support staff so the team can stay focused on animal care.
The Solution We Delivered
AIS deployed its remote monitoring and management platform across the organization’s workstations, servers and network devices, covering OS vulnerability and security patching, endpoint security, asset management, hardware health and backup status. The AIS Service Desk provides helpdesk support with 24/7/365 monitoring, all governed by a service level agreement.
Results & Impact
Full monitoring and management coverage across the environment
24/7/365 system monitoring with SLA-backed response
Staff supported via email, chat, phone and self-service portal
Security patching and endpoint protection handled by specialists
Predictable IT operations under a defined service level agreement
Partnership Moving Forward
AIS serves as the organization’s ongoing IT partner under a master services agreement, managing day-to-day operations and advising on technology direction.
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