Case Study — Aviation & Critical Infrastructure
At A Glance
This major U.S. international airport authority operates 24/7 as a federally regulated transportation hub, with security operations spanning two secure facilities and more than 1,250 monitored endpoints, servers and identities. As its incumbent Managed Detection and Response contract approached expiration, the authority needed a modern security operations model, delivered without a single day of coverage gap. Client identity withheld under customer confidentiality.
The Solution We Delivered
AIS translated the security team’s operational frustrations into concrete, testable requirements, led the MDR market evaluation, and delivered a next-generation MDR platform through AIS’s authorized reseller program, covering endpoint and network, SaaS and identity, and the cloud control plane, backed by a dedicated security data lake. Just as important was the paper: AIS engineered an agreement structure that gives the authority direct warranty, indemnification and insurance rights with the platform vendor while AIS carries the commercial relationship. No automatic renewal, board-approvable public-entity terms, and every commitment stated plainly.
Results & Impact
Zero planned days of coverage gap between incumbent expiration and go-live
100% of the authority’s requirements met by the platform and contract structure
Right-sized term with renewal as the customer’s decision, never automatic
Full security telemetry directly accessible to the authority’s own analysts
State procurement compliance built in, including governing law, public records and E-Verify
Partnership Moving Forward
AIS continues to serve as the authority’s accountable commercial partner for the MDR program, managing billing, renewals and procurement compliance while the security team works directly inside its own security operations.
Ready to modernize your infrastructure? Schedule a meeting with AIS today. Related: Managed Detection and Response