Short answer: Managed IT services means an outside team runs your technology day to day for a predictable recurring fee. AIS delivers it two ways: fully managed, where AIS is the IT department, and co-managed, where AIS extends the team you already have.
AIS delivers fully managed IT services and co-managed IT support to organizations that cannot afford downtime. A 24/7/365 service desk, proactive monitoring, endpoint and server management, and a team that knows your environment before something breaks. Whether you have no internal IT or a capable team that needs depth behind it, we build the model around what you already have.
Get started today Call: (317) 974-0382We become your IT department. Service desk, monitoring, patching, endpoint and server management, vendor coordination and strategic planning, all owned by AIS. Best fit for organizations with no internal IT staff, or one person carrying more than one person should.
Your team keeps what it does well and we take the rest. After-hours coverage, escalation for problems outside their depth, project capacity when something big lands, and the tooling a small team cannot justify buying alone. Most of our mid-market clients start here.
No matter what your industry, our team of managed IT service technicians at AIS is dedicated to providing superior managed IT services for SMBs that keep your technology aligned with your unique business goals. You can rest easy knowing that the technology you use day-to-day and the infrastructure supporting it has maximum up-time, is working properly, and is always up to date and secure.
Our managed IT services are designed to eliminate inefficiencies that cause costly downtime, as well as strategically reallocate your IT budgets to get the most out of your technology investments. Rather than funding an entire in-house IT staff or relying on only a few specialists to manage your IT, with AIS, you get access to a whole team of highly trained professionals to manage or co-manage your IT at a fraction of the cost.
Our goal as an IT company & your technology partner is to understand your business’s unique model so we can best strategize your IT to align with it. As we discover your business needs—including compliance regulations and industry standards—we create a long-term plan for your IT to scale along with your company as we streamline processes along the way.
Using industry-approved ITIL practices for IT service management (ITSM), we help align IT services with the overall needs of the business through strategy and planning, and process design and improvement.
Our dedication to providing best-in-class customer service means we are prepared at all times to quickly resolve your IT issues. You can rely on our onsite and remote help desk services to relieve your IT headaches once and for all.
As a distinguished and awarded Managed Service Provider, we understand from experience that our success depends on our clients’ success. If your technology is failing to provide tangible results for improved growth and productivity, we will be your dedicated partner in taking actionable steps to change that.
We start from what your environment actually is, not from a standard package. We won’t rest until your IT issues are solved, your infrastructure is healthy, and your compliance needs are met—and even then, we commit to providing continual support to maintain the proficiency of your technology.
Because we are dedicated to providing excellent technology resolutions, we offer onsite and 24/7 help desk and desktop support to make sure all IT issues are addressed as quickly as possible. We know that IT disruptions can occur at any time of day or night, and we act as your partner to remediate them as soon as they arise.
AIS is proud of our experience and extensive expertise supporting a variety of technology solutions, including (but not limited to) Microsoft Office 365, Cisco, Meraki, Azure, AWS, Google Cloud and Veeam.
Our vCIO services are designed to provide flexible, cost-effective solutions to fill the role of CIO within your organization or for larger organizations, supplement your existing CIO’s expertise and resources. With executive-level support, our vCIOs assist with everything from project management to budgeting in order to help your company achieve its strategic objectives and establish a roadmap for IT alignment and scalability.
With solutions such as antivirus, spam filtering, content filtering, Dark Web monitoring and security awareness training, we make sure that your foundational cybersecurity is proactively maintained at all times.
Our vendor management services allow your business to cut costs, manage risk, and enhance overall vendor performance. With our vast industry knowledge, we source vendors, negotiate with them, and manage relationships with them to identify valuable opportunities for your business to get the most out of your vendor investments.
From overall IT asset management to managing how it all gets set up, distributed, upgraded, and disposed of or donated, we do it all.
We have established invaluable relationships with major IT suppliers and certified engineers that allow us to provide best-in-industry hardware and licensing services. We also continually seek out and evaluate new partnerships that can provide worthwhile hardware and licensing opportunities for our clients.
As part of our management services, we provide mapping and asset management, system configurations, service packs, patches, monitoring and reporting, wireless, hardware, and application support. We also regularly provide network assessments to establish safer, more efficient ways to manage your IT.
For many organizations, it can be a constant challenge to maintain regulatory compliance within a continually changing network infrastructure. AIS has worked with businesses across several different sectors—including healthcare, financial, construction, government, law, and more—to ensure they remain compliant at all times, even when they integrate new endpoints, interconnected devices, or have bring-your-own-device (BYOD) environments.
When the unexpected occurs, we make sure our clients are prepared to handle the IT disruptions that follow. With our disaster recovery, data backup, and business continuity solutions, you can rest assured that your technology assets will be protected in the event of an IT emergency.
Organizations where an outage is not an inconvenience but an event with consequences: healthcare providers where a slow system is a delayed appointment, life sciences organizations where system behaviour has to survive an audit, utilities and energy cooperatives running distributed sites that were never designed for what is being asked of them now. It also fits multi-site organizations, K-12 schools, financial institutions, construction firms, nonprofits and event venues where technology has grown location by location and nobody has standardized it.
If you have a capable internal team that is permanently underwater, co-managed is the honest answer. If you have no internal team and are relying on whoever is handiest, fully managed is.
Want to learn more about the health of your infrastructure at no cost to you? Our it service assessment is based on industry-wide best practices to determine your overall risk score and identify critical issues that need to be addressed.
Get Started Call: (317) 974-0382Fully managed means AIS is the IT department. Co-managed means your internal team keeps what it does well while AIS supplies after-hours coverage, escalation depth, project capacity and enterprise tooling.
Service desk, monitoring, patching, endpoint and server management, vendor coordination and strategic planning. Security monitoring and vCIO guidance are commonly layered in.
Yes, particularly for organizations with one or two internal IT people carrying too much. Below roughly ten employees the economics usually do not work.
No. Documentation, reporting and decision rights stay with you, and the vCIO rhythm exists specifically so the decisions remain yours.
One member organization saw help desk resolution time fall 42 percent and staff productivity rise 22 percent, with no major security incidents since the partnership began.
