Case Study — Higher Education
At A Glance
This institution of higher learning serves a diverse adult learner community. The university engaged AIS as its managed services provider to monitor and manage its campus technology environment and support faculty and staff.
The Solution We Delivered
AIS implemented monitoring and management across the university’s workstations, network devices and servers, covering OS vulnerability and security patching, endpoint security, asset management, hardware health, VPN status, configuration backup, firmware updates and backup status. The AIS Service Desk handles incident logging, resolution and escalation with round-the-clock monitoring.
Results & Impact
Campus-wide monitoring and management coverage established
Security patching and third-party application updates automated
A responsive service desk in place for university users
24/7/365 monitoring with SLA-governed response
Partnership Moving Forward
The managed services agreement anchors an ongoing relationship that has grown to include infrastructure and application projects across the campus.
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