Water filtration and distribution companies play a vital role in delivering safe, clean water to homes and businesses. But as demand grows, across both residential and commercial markets, technology often becomes the bottleneck that slows operations, customer service, and scalability.
That’s exactly what happened to a leading water distribution company based in Indianapolis. As the business expanded its footprint, its internal IT systems, manual processes, and fragmented support model couldn’t keep up. Downtime increased, customer service lagged, and cloud adoption remained limited at a time when competitors were accelerating.
The organization needed a partner who could modernize its infrastructure, improve reliability, and help them scale with confidence, without disrupting the company’s decades-long reputation for trust and innovation.
AIS stepped in with a complete IT managed services solution, transforming not only the company’s IT operations but also the customer experience.
The Challenge: Rapid Growth With Legacy Systems That Couldn’t Keep Up
The company was experiencing fast expansion, but their technology environment remained stuck behind:
- Aging on-premise systems with inconsistent uptime
- Manual scheduling and service dispatch processes
- Limited cloud integration
- Slow ticket resolution times
- Fragmented support spread across internal staff and external vendors
These challenges impacted everything, from customer service to inventory accuracy to technician productivity.
The leadership team knew modernization was essential to keep pace with demand and maintain customer trust.
The AIS Solution: A Future-Ready Managed Services Framework
AIS delivered a comprehensive solution designed to strengthen operational resilience, boost efficiency, and build a technology foundation that enables long-term growth.
1. Managed Services Backbone
AIS assumed responsibility for proactive monitoring, patching, and helpdesk support. This eliminated downtime across locations and ensured consistent, reliable operations.
2. Cloud Services Enablement
AIS migrated customer management, service, and inventory systems to a secure cloud platform, unlocking:
- Real-time data access
- Automated backups
- Improved scalability
- Faster response times
- Higher system reliability
3. Staff Augmentation & Embedded Expertise
AIS engineers and business analysts were integrated directly into the company’s operations team. This accelerated digital transformation and provided specialized skills that the internal IT team didn’t have capacity for.
4. Intelligent Automation
AIS introduced automated workflows for scheduling, routing, and dispatching technicians. This single enhancement reduced missed or delayed appointments by 35% and helped technicians spend more time serving customers and less time navigating manual processes.
The Impact: Higher Efficiency, Greater Reliability & Happier Customers
Across the organization, AIS delivered measurable improvements:
| Metric | Before AIS | After AIS |
| System Downtime | 5.2% monthly | <0.5% monthly |
| Service Dispatch Accuracy | 68% | 92% |
| IT Ticket Resolution Time | 3.8 days | <1 day |
| Cloud System Uptime | 95.1% | 99.99% |
| Customer Satisfaction Score | 74 | 91 |
These improvements helped the company evolve from a traditional regional provider into a digitally empowered water solutions leader.
Technology That Supports the Mission
What made this partnership stand out was alignment. Not just in technical strategy, but in values.
The water distribution company’s mission centers on delivering safe, reliable water backed by exceptional service. AIS aligned every technical decision around that mission, ensuring modernization didn’t just improve uptime and efficiency, it strengthened customer trust.
This shared approach supported their brand ethos of forward-thinking innovation that drives efficiency, setting the stage for future expansion, automation, and customer experience enhancements.
Client Perspective
“AIS didn’t just solve our IT problems—they helped us scale with confidence. Their team understands our mission and delivers with precision.”
— VP of Operations, Water Distribution Company
Ready to Strengthen Your Operational Infrastructure?
AIS helps growing companies build a future-ready IT foundation, from It managed services and cloud migrations to automation and digital transformation support.
If you’re ready to reduce downtime, modernize your infrastructure, and improve service delivery, AIS can help.
Schedule a meeting with AIS today: https://aisllp.com/get-started/