Our Services
AIS delivers fully managed IT services and co-managed IT support to organizations that cannot afford downtime. A help desk backed by 24/7/365 proactive monitoring, endpoint and server management, and a team that knows your environment before something breaks. Whether you have no internal IT or a capable team that needs depth behind it, we build the model around what you already have.
Forward Thinking Innovation Driving Efficiency
We become your IT department. Service desk, monitoring, patching, endpoint and server management, vendor coordination and strategic planning, all owned by AIS. Best fit for organizations with no internal IT staff, or one person carrying more than one person should.
Your team keeps what it does well and we take the rest. After-hours coverage, escalation for problems outside their depth, project capacity when something big lands, and the tooling a small team cannot justify buying alone. Most of our mid-market clients start here.
Paying by the hour when something breaks feels cheaper because the invoices are smaller. It is not. It guarantees that nobody is paid to prevent the next outage, that patching happens when someone remembers, and that your documentation lives in one person’s head until they leave.
The costs land somewhere else: in downtime, in the project that never gets done, in the ransomware event that a patched environment would have survived. They just do not appear on an IT invoice.
Managed services changes the economics. Monitoring catches what would have become tickets. Patching runs on a schedule. Documentation exists because maintaining it is part of the engagement rather than a favor.
No matter what your industry, our team of managed IT service technicians at AIS is dedicated to providing superior managed IT services for SMBs that keep your technology aligned with your unique business goals. You can rest easy knowing that the technology you use day-to-day and the infrastructure supporting it has maximum up-time, is working properly, and is always up to date and secure.
Our managed IT services are designed to eliminate inefficiencies that cause costly downtime, as well as strategically reallocate your IT budgets to get the most out of your technology investments. Rather than funding an entire in-house IT staff or relying on only a few specialists to manage your IT, with AIS, you get access to a whole team of highly trained professionals to manage or co-manage your IT at a fraction of the cost.
Our goal as an IT company and your technology partner is to understand your business’s unique model so we can best strategize your IT to align with it. As we discover your business needs, including compliance regulations and industry standards, we create a long-term plan for your IT to scale along with your company as we streamline processes along the way.
Using industry-approved ITIL practices for IT service management (ITSM), we help align IT services with the overall needs of the business through strategy and planning, and process design and improvement.
Our dedication to providing best-in-class customer service means we are prepared at all times to quickly resolve your IT issues. You can rely on our onsite and remote help desk services to relieve your IT headaches once and for all.
Utilities and Energy
A growing water distribution company moved to AIS managed services to stabilize its systems and speed up IT support.
Downtime cut from 5.2% to under 0.5% a month
Read the Case StudyNonprofit
A regional community foundation’s managed services relationship grew into device management, affiliate support, database work and interim IT leadership.
Every corporate device under centralized cloud management
Read the Case StudyArchitecture, Engineering and Construction
A central Indiana group of construction, engineering and development companies replaced reactive hourly IT with AIS managed services, then modernized its network, servers and cloud files.
Reactive hourly IT replaced with proactive managed services
Read the Case Study
As a distinguished and awarded Managed Service Provider, we understand from experience that our success depends on our clients’ success. If your technology is failing to provide tangible results for improved growth and productivity, we will be your dedicated partner in taking actionable steps to change that.
We start from what your environment actually is, not from a standard package. We won’t rest until your IT issues are solved, your infrastructure is healthy, and your compliance needs are met, and even then, we commit to providing continual support to maintain the proficiency of your technology.
Services
Help desk and desktop support, onsite and remote, backed by 24/7/365 monitoring.
AIS is proud of our experience and extensive expertise supporting a variety of technology solutions, including (but not limited to) Microsoft 365, Cisco, Meraki, Azure, AWS, Google Cloud and Veeam.
Virtual CIO access for strategic planning.
Antivirus, spam filtering, content filtering, dark web monitoring and security awareness training.
Vendor management and coordination, so you stop being the go-between.
From overall IT asset management to managing how it all gets set up, distributed, upgraded, and disposed of or donated, we do it all.
Hardware and licensing procurement.
Services
Mapping, asset management, configurations, monitoring, wireless, hardware and application support.
Regulatory compliance support.
When the unexpected occurs, we make sure our clients are prepared to handle the IT disruptions that follow. With our disaster recovery, data backup, and business continuity solutions, you can rest assured that your technology assets will be protected in the event of an IT emergency.
Organizations where an outage is not an inconvenience but an event with consequences: healthcare providers where a slow system is a delayed appointment, life sciences organizations where system behavior has to survive an audit, utilities and energy cooperatives running distributed sites that were never designed for what is being asked of them now. It also fits multi-site organizations, K-12 schools, financial institutions, construction firms, nonprofits and event venues where technology has grown location by location and nobody has standardized it.
If you have a capable internal team that is permanently underwater, co-managed is the honest answer. If you have no internal team and are relying on whoever is handiest, fully managed is.
Want to learn more about the health of your infrastructure? Our IT service assessment is based on industry-wide best practices to determine your overall risk score and identify critical issues that need to be addressed.
Fully managed means AIS is the IT department. Co-managed means your internal team keeps what it does well while AIS supplies after-hours coverage, escalation depth, project capacity and enterprise tooling.
Service desk, monitoring, patching, endpoint and server management, vendor coordination and strategic planning. Security monitoring and vCIO guidance are commonly layered in. The specifics are set in a statement of work rather than a package.
Yes, particularly for organizations with one or two internal IT people carrying too much. Below roughly ten employees the economics usually do not work.
No. Documentation, reporting and decision rights stay with you. The vCIO rhythm exists specifically so decisions remain yours rather than drifting to whoever holds the admin passwords.
Monitoring runs 24/7/365. The help desk is staffed Monday to Friday, 8am to 6pm local time. 24×7 help desk coverage is available as an add-on.