Your network is MISSION CRITICAL for Maintaining the Success of Your Business!

Even a small problem with any one part of your network can adversely affect all computers and servers and bring your business to a virtual halt. As your IT partner you can count on us to diligently monitor your network and often discover and resolve problems before you were even aware there was one. Our vigilance allows us to react and quickly fix problems so you can continue your work without missing a beat.

Network Management

Information thieves, hackers and viruses all pose serious threats, not only to your server, but also to the health of your business. Protection begins with a security audit to determine your network’s vulnerability. Then we put a system in place that’s constantly checking on patches, ports, passwords and firewalls – all the ways hackers and virus writers try to get into your network and cause problems – so we’ll know when there’s a surge in activity that indicates trouble and we’ll manage it so the safety of your company’s information – and that of your clients – is never compromised.

  • Network Element Configuration Backup
  • Network Security & Vulnerability Mitigation Audit & Remediation
  • Online Case Management
  • Network Performance Tuning & Optimization
  • Network & VPN Access Administration
  • WAP Configuration & Maintenance
  • IT Asset Management & Inventory

Server Management

Your servers support your data, security and applications you use every day, they’re the very heart of your system.

  • 24/7 Security & Alert Monitoring
  • Anti-Virus & Software Patch Alerts & Updates
  • Critical Event Monitoring
  • Mission Critical Application Monitoring
  • Microsoft Patch Management
  • Managed Defense (email, virus & spam protection)
  • Backup Monitoring & Administration (client owned)
  • File Share Permissions Management
  • SQL & Exchange Server Patch Management
  • Application User Security Management
  • Online Case Management
  • Server Optimization
  • Executive Summary ‘State of the Network’ Report
  • Spyware, Adware & Virus Monitoring & Removal
  • IT Asset Management & Inventory
  • SQL & Exchange Maintenance
  • Software Installation & Security Updates

If, in the rare situation that your server is having a problem we could not deter, help is as close as your phone or online live support. Our Remote Control software allows one of our highly trained engineers to take over your desktop and resolve the problem – remotely – more than 90% of the time. Of course, if a tech is needed onsite, they’ll be there – even if the problem occurs after normal business hours!

Desktop Support

Now you can feel relief KNOWING that your computer systems are being looked after!

Knowing your computers are working properly, performing optimally and are absolutely secure is vital to keeping your employees on task and your business running smoothly. We monitor activity constantly, so we’ll be aware of a problem before you are – and manage it so you don’t have to.

AIS has the unique capability of supporting the blended Mac/Windows workspace. With both PC and Macintosh specialists on-site, we are able to manage your systems, no matter which you use.

  • Desktop Security & Performance Monitoring
  • Anti-Virus & Software Security Patch Alerts
  • Microsoft Patch Management
  • Third-party application patch management
  • Managed Defense (email, virus & spam protection)
  • Software Installation & Security Updates
  • Desktop Policy Enforcement
  • Inventory RAM, hard drive space and programs
  • State-of-the-Network performance report card

The stability and security of your computers are our greatest concerns. We test all patches in-house before sending them to your network. Rather than allowing an automated system to install a patch intended to prevent a potential problem – and actually causing one – we test everything for you. It’s only after we feel confident it’s safe that we apply it for you.

Help from a real person is always just a phone call away.

Within 60 seconds an AIS solutions engineer can take control of your desktop and resolve an issue more than 90% of the time by using our secure Remote Control software, saving you time and money. Of course, should an on-site call be necessary, we’ll be there… in a hurry.

Don’t wait until problems occur, take a proactive approach!